This man is a genius...
"If you ever have to say 'lighten up' to someone, you've failed twice. The first time, when you misjudged an interaction and the other person reacted in a way you're unhappy with, and the second time, when you issue this instruction, one that is guaranteed to evoke precisely the opposite reaction you're intending."
Can I get an Amen to removing lighten up, and settle down, and relax, and calm down from our vocabulary?
x's & o's,
Leslie
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